The monetary ombudsman has been receiving complaints from folks after the price of their insurance coverage has gone down.
This has led folks to query whether or not they had been handled pretty previously, it mentioned.
Clients have additionally been questioning rises of their premiums and discovering they had been raised in error, for instance, if a earlier inquiry in regards to the coverage has been incorrectly recorded as a declare, the Monetary Ombudsman Service (FOS) mentioned.
It has additionally acquired complaints about insurance coverage quotes being increased than the earlier yr, together with from motorists who used their automobiles much less regularly throughout the coronavirus pandemic.
Firstly of this yr, an insurance coverage pricing shake-up befell, which meant insurers had been banned from quoting clients the next value for renewing their house or motor insurance coverage than they’d pay in the event that they had been a brand new buyer.
The Monetary Conduct Authority (FCA), which introduced within the modifications, mentioned they’re anticipated to save lots of shoppers £4.2bn over the following 10 years.
It mentioned that beforehand, many companies supplied below-cost costs to draw new clients, who then paid extra over time in the event that they renewed their insurance coverage, with loyal clients paying increased costs.
The FOS mentioned it has commonly heard from clients who really feel they haven’t had a transparent rationalization for the rise within the value of their insurance coverage.
This may restrict their potential to make knowledgeable decisions about what insurance coverage cowl they want and might scale back confidence, it added.
Within the majority of instances, the Monetary Ombudsman has discovered that the insurer has acted pretty.
Some 1,004 complaints had been acquired by the ombudsman about insurance coverage pricing in 2021/22, down from 1,507 in 2020/21.
Of the complaints handled in 2021/22, about one in 5 (19%) had been upheld within the client’s favour.
Rachel Lam, ombudsman chief on the Monetary Ombudsman Service, mentioned: “It’s encouraging that the variety of complaints about insurance coverage pricing went down final yr.
“Nevertheless, clients have to have faith within the value of their insurance coverage and the way their cowl meets their wants.
“At a time when family incomes are being squeezed, it’s critical that clients are clear on why their premium modifications and what they’re lined for if issues go mistaken.
“For those who assume you haven’t been handled pretty by an insurer, you possibly can come on to us at no cost and we’ll see if we may help.”
A spokesperson from the Affiliation of British Insurers (ABI) mentioned: “We’re happy to see that the variety of complaints upheld about insurance coverage pricing has fallen by 10% since 2019.
“Because the cost-of-living disaster continues, insurers perceive that clear communication with clients is crucial so that everybody is aware of what they’re lined for and why costs could have modified.
“That’s the reason the ABI and a number of other of our members have taken proactive steps to enhance buyer confidence by partnering with initiatives, equivalent to Plain Numbers, to make sure simple and constant use of numbers in all the things we do.
“Insurers are dedicated to persevering with to enhance the client expertise together with by means of our work with the FOS.”
The ombudsman service has info for shoppers about pricing and renewals at financial-ombudsman.org.uk/shoppers/complaints-can-help/insurance coverage/insurance coverage -pricing-and-renewals